Refund Policy
Start free, pay only when you’re sure — and a fair process if you change your mind.
1. The free trial comes first
Every new OrderDS account starts with a 14-day free trial at Starter limits, and no payment card is required. Because you can evaluate the full workflow before paying anything, we encourage every customer to use the trial before subscribing.
2. Monthly plans
Paid plans are billed monthly in advance. If OrderDS turns out not to be right for you:
- First payment: if you contact us within 7 days of your very first subscription payment, we will refund it in full — no questions, no forms beyond a short email.
- Renewals: if a renewal payment was taken within the last 48 hours and the plan has not been meaningfully used in the new period, contact us and we will refund it.
- After those windows: you can cancel at any time to stop future billing. The current period is not normally refunded, but your access continues until the period ends.
3. When we will always refund
- A duplicate or mistaken charge caused by a billing error on our side.
- A charge taken after you had already cancelled, where the cancellation was recorded before the charge.
- An extended service outage caused by us that prevented meaningful use of a paid plan, refunded proportionally for the affected period.
4. What is not refundable
- Periods already used beyond the windows in section 2.
- Fees charged by third parties — marketplaces, suppliers or payment providers — which are outside our control.
- Accounts closed for breaching the acceptable-use rules in our Terms of Service.
5. How to request a refund
- Email support@orderds.com from the address on your account.
- Tell us the plan and the payment date — that is all we need to find the charge.
- We confirm by email, normally within one business day.
6. Processing
Approved refunds go back to the original payment method. Once we have processed a refund, banks typically take 5–10 business days to show it on your statement. Your plan stays active until the end of the paid period unless you ask us to close it sooner.
7. Cancelling is separate from refunding
Cancelling stops the next renewal; it does not by itself request a refund for the current period. If you want both, cancel in the app and email us — we will handle the rest.